Your details: what we ask for and what we do with them

A booking needs some details, and we ask for no more than it needs. When you write, we keep your name and your WhatsApp number or email address. We keep your dates, and the number of guests with the age of each child. We also keep anything you mention yourself, such as a diet, a mobility need or the occasion you are marking.

Once you book, we ask for the full name and passport details of every guest, seven days before sailing. Both the national park and the harbour authority want them ahead of time, since the name on each boarding pass has to match the passport. We ask for your flight details only if you want the pick-up or the finish planned around them.

Payment details go to the payment provider you choose, such as a card link, PayPal, Wise or your bank. What reaches us is the fact of a payment and its amount; your card number stays with the provider. Never send it in a message.

The booking team reads your messages in order to run the booking, and nobody else on our side needs them. Messages stay in the chat and in the booking record, where only the team can see them.

We pass on the least that others need. The captain and the boat's crew receive the guest list and any diet you have told us about. The park and the harbour authority receive names and passport numbers for tickets and boarding passes. If we arrange a hotel or a driver, that party receives a name and a time.

Our accountants and the tax authorities see invoices, because the law requires it. Your details are not for sale, they do not go to advertisers, and they serve nothing but your trip. Indonesian law on personal data protection applies to us as a company registered in Indonesia.

Write to us through the contact page and tell us what is wrong or what you want removed. We correct a detail as soon as we read your message, and we confirm in writing that it is done, so that you are never left wondering whether your message reached anyone.

You can ask us to delete your passport details once the trip is over, and we do. Invoices and payment records are different: Indonesian accounting and tax rules require us to keep them, so we keep those.

You can also ask what we hold about you, and we send you a copy in writing. If you are not satisfied with the answer, say so, and we answer again. This notice is dated 3 November 2026, and a changed version carries a new date.